Refund and Cancellation Policy

At BNK Farm Foods, we are committed to ensuring your satisfaction with every purchase. Please review our refund and cancellation policy below to understand our procedures in the event you need to cancel an order or request a refund.

Cancellation Policy:

You may cancel your order within 24 hours of placing it for a full refund. To request a cancellation, please contact our customer service team immediately at info@bnkfarmfoods.com or +91-9122334449. Once your cancellation request is received and processed within the specified timeframe, a full refund will be issued to the original payment method used for the purchase.

Please note that orders cannot be canceled once they have been processed and shipped. If you wish to cancel an order that has already been shipped, you may return the items according to our return policy outlined below.

Refund Policy:

If you are not entirely satisfied with your purchase, you may request a refund within 7 working days from the date of delivery. To initiate a refund, please contact our customer service team at info@bnkfarmfoods.com or +91-9122334449 to request a return authorization.

Once your return request is approved, please follow the return instructions provided by our customer service team. Returned items must be in their original condition, unopened, and unused, with all original packaging intact.

Upon receipt and inspection of the returned items, we will process your refund to the original payment method used for the purchase. Please allow up to 7 working days for the refund to be reflected in your account.

Exceptions:

  • Perishable or consumable items such as food products, spices, and perishable goods are not eligible for return or refund unless they are damaged or defective upon arrival.
  • Customized or personalized items are not eligible for return or refund unless they are defective or damaged.

Contact Information:

If you have any questions or concerns regarding our refund and cancellation policy, please don’t hesitate to contact our customer service team at [your contact email] or [your contact phone number]. Our dedicated team is here to assist you and ensure your satisfaction with every aspect of your shopping experience at BNK Farm Foods.

Return Policy:

At BNK Farm Foods, we prioritize your satisfaction and strive to deliver the highest-quality natural products. If you’re not fully satisfied with your purchase, please review our return policy guidelines below.

Eligibility for Returns
  • Damaged or Defective Products: If a product arrives damaged or defective, you may request a return within 7 days of delivery.
  • Incorrect Product Received: If you receive an incorrect item, please contact us within 7 days to arrange an exchange or return.
Non-Returnable Products
  • For safety and quality reasons, certain items like opened food products, perishable goods, and products past their expiration are non-returnable unless they arrive damaged or defective.
Return Process
  • Contact our customer support team via email or phone with details of your order and the issue.
  • Provide any requested evidence, such as photos of damaged or incorrect products, to assist us in processing your return.
Replacements
  • Replacements: For damaged or incorrect items, replacements will be shipped at no additional cost once the return request is verified.
Shipping Costs
  • If the return is due to an error on our part (e.g., incorrect or defective product), we will cover the return shipping costs.
  • If the return is for any other reason, shipping costs may be deducted from your refund.

Policy Updates:

BNK Farm Foods reserves the right to update or modify our refund and cancellation policy at any time without prior notice. Any changes to this policy will be reflected on this page. We encourage you to review this policy periodically for any updates or amendments.

By placing an order with BNK Farm Foods, you acknowledge and agree to abide by the terms and conditions outlined in this Refund and Cancellation Policy.

Last updated: 29-10-2024